Information about the distance contract
Seller of goods:
SIA “EVRO TRANS”, registration no. 42403008086, VAT no. LV42403008086, legal address: Rīgas iela 16D, Rēzekne, LV4601, actual address: Rīgas iela 16D, Rēzekne, LV4601, telephone +371 20000552, e-mail: [email protected], bank: “A/S CITADELE”, SWIFT code : PARXLV22, account no. LV29PARX0015351170001.
Online shop: https://evrotrans.lv
Shop: (address) Rīgas iela 16D, Rēzekne, LV4601
On workdays from 08:00 to 18:00
Saturdays from 09:00 to 13:00
Sunday – DAY OFF
Holidays – DAY OFF
Consumer Rights Protection Law
Cabinet of Ministers Rules
Cabinet of Ministers 20.05.2014. regulations no. 255 “Terms on the distance contract”
A consumer is a natural person who expresses a desire to purchase, purchases or could purchase or use a product or service for a purpose that is not related to his economic or professional activity.
The buyer is a legal entity that is not a consumer. Also, the Buyer is a person who expresses a desire to purchase, purchases or could purchase or use a product or service for a purpose related to his economic or professional activity.
The seller offers to buy used goods (parts) of various types of cars, which are not new and used. The quality of the goods complies with the instructions and statements of the goods manufacturer, but all the goods offered for purchase are used, they can be viewed in the Seller’s Internet store and/or in the Store (during store hours).
The prices of the goods, excluding their delivery costs, if the Consumer or the Buyer wants to buy them with delivery to the address indicated by the Consumer or the Buyer, are indicated in the Internet store or in the Store next to each Product.
Delivery of goods, costs
The term of delivery of the goods depends on the type of delivery of the purchased Product (delivery “to home/office”, delivery to a courier service package, post office, post office, etc.) and the delivery address (distance) specified by the Consumer or the Buyer.
Receiving the goods purchased in the online store in the Store is free of charge.
Goods delivery providers:
- 1. VENIPAK:
- delivery in the territory of Latvia and the Baltic States.
- the goods ordered by 15:00 will be received in the territory of Latvia and the Baltic States, the next day at the specified address and will be returned to the customer.
- the goods ordered after 15:00 will be received in the territory of Latvia and in the Baltic States after one day, at the specified address and will be returned to the customer.
the cost of delivery of the product is specified for each product separately.
Complaint handling procedure
The Consumer and the Buyer have the right to submit their complaints, which can be sent in writing to the Seller by mail, to the Seller’s legal address, or to the Seller’s e-mail: [email protected]
Deadline for consideration of consumer complaints: Within 15 working days from the day of receipt of the written submission, the Seller provides the Consumer with a written response to the submission and informs the Consumer about the possible way of fulfilling the claim or resolving the dispute, if no agreement has been reached on the fulfillment of the Consumer’s claim or an alternative way of fulfilling the claim within the mentioned period.
The deadline for consideration of buyers’ complaints is 30 days from the day of receipt of the written complaint.
Right of withdrawal and the procedure for using it / Termination of the distance contract
The consumer can use the right of withdrawal to withdraw from the distance contract within 14 days from the purchase of the Product (day of receipt).
At the time of purchase of the product, the Seller issues a cancellation form to the Consumer, which is available here.
In the event that Consumers wish to exercise their right of withdrawal and within the statutory 14-day period to refuse the Goods purchased in the Internet Store, the Consumer is obliged to fill out and submit (by sending the withdrawal form to the Seller’s legal address or e-mail: [email protected]) The cancellation form to the seller within 14 (fourteen) days from the day of receipt of the Product.
The consumer is responsible for the decrease in the value of the product if the product is used for a purpose other than to determine the nature, characteristics and operation of the product. The consumer is not responsible for the decrease in the value of the product, if the seller or service provider has not informed him about the right of withdrawal in accordance with the regulations governing the protection of consumer rights.
The consumer bears the direct costs of returning the product. The consumer bears the costs associated with returning the Product.
Before the expiration of the right of withdrawal (within 14 days from the day of receipt of the Product), the Consumer shall notify the Seller in writing of the decision to withdraw from the contract by submitting to the Seller a withdrawal form or a notification on the exercise of the right of withdrawal. The deadline has been met if the consumer sends the cancellation form or notification of the exercise of the right of cancellation to the Seller before the expiry of the right of cancellation. It is the consumer’s responsibility to prove the right of withdrawal.
The Consumer sends the Product back to the Seller (to the Seller’s registered address) or delivers it to the Seller (at the Seller’s registered address, during the working hours specified in these Terms) without undue delay, but no later than within 14 days after sending the Seller a cancellation form or notice of the right of cancellation use. The deadline is met if the product is sent back before the 14-day deadline.
The Seller shall, without undue delay, but no later than within 14 days from the day on which he received information (a cancellation form to be filled out by the Consumer and sent to the Seller) about the Consumer’s decision to withdraw from the distance contract, reimburse the Consumer the amount of money he paid for the Product, including the costs of delivery of the Product paid by the consumer . The seller or service provider repays the mentioned amount of money using the same type of payment method that the consumer used.
The Seller has the right to withhold the refund of the amount paid by the Consumer for the Product until the Seller has received the Product back from the Consumer or the consumer has submitted to the seller a written confirmation that the Product has been sent back to the Seller (to the Seller’s legal address), depending on which action is done earlier.
If the Consumer has clearly expressed the wish to use a method of delivery of the Product that is not the cheapest standard method of delivery of the Product offered by the Seller, the Seller is not obliged to reimburse the Consumer for the additional costs of delivery of the Product.
The consumer cannot use the right of refusal if the product is irreversibly mixed with other things after delivery due to its characteristics.
The buyer cannot use the right of withdrawal and cannot unilaterally withdraw from the distance contract, such right is intended only for the consumer.
Reminder of the consumer’s legal rights if the Product does not meet the terms of the contract.
Consumer rights if the Goods do not comply with the terms of the contract:
Except for the Regulation of the 22. specified cases, The consumer can use the right of withdrawal and unilaterally withdraw from the contract within 14 days, paying PTAL 12. in the seventh, ninth and eleventh parts, as well as the Regulations 23. said costs.
The number of terms for exercising the right of withdrawal:
- from the day when the Consumer or a third party, who is not the carrier and indicated by the Consumer, has obtained possession of the goods;
- if the Consumer has ordered several goods in one order, which are delivered separately, – from the day when the Consumer or a third party, who is not the carrier and indicated by the Consumer, has obtained possession of the last product;
- if the Product consisting of several lots or parts is delivered, from the day when the Consumer or a third party, who is not the carrier and indicated by the Consumer, has obtained possession of the last lot or part of the Product.